Personal
- For individuals and households.
- Personal clothing, dry cleaning, laundry, household bedding and eligible Corporate Employee Benefit orders.
- Public B2C prices visible.
- Membership + Smart Box required before first pickup.
Corporate
- For companies paying for staff uniforms/workwear.
- The company applies for a Corporate Dry Cleaning account. Corporate prices are private and provided only after verification and commercial discussion.
- Employees then receive a 15% personal benefit through the Personal route.
Hospitality
- For hotels, resorts, restaurants and other hospitality businesses.
- High-volume sheets, linen, towels, tablecloths, chair covers and similar hospitality textiles are handled by A to Z Laundry Limited under the wider A to Z group.
- Application reviewed and contact made within 48 hours.
Important: a hotel may need two separate business relationships — A to Z Dry Clean Corporate for staff uniforms, and A to Z Laundry Hospitality for linen, towels, tablecloths and other bulk hospitality textiles.
A to Z works through a personalised Smart Garment Box. Your box is registered to your account, barcoded and linked to your service address. Because the box is a core part of the collection, identification and delivery system, your first pickup cannot be scheduled until your box is delivered and activated.
Become a Member → Pay the €40 refundable Smart Garment Box deposit → Receive your personalised box within 24 hours → Box activated and linked to your account → Schedule pickup anytime → Keep using the same box until you cancel or close your account.
Our current target is to deliver your personalised Smart Garment Box within 24 hours of successful membership/account setup, subject to service-area and operational availability.
The refundable Smart Garment Box deposit is €40. Deposit status should remain visible in your My Smart Box area.
No. The box must first be in your possession and activated on your account. Once the box is active, the Schedule Pickup function becomes available.
No. You keep your registered Smart Garment Box at home and reuse it whenever you need A to Z.
Yes. One household may use the registered Smart Garment Box. Where household profiles are enabled, garments can be associated with the correct household member while collection and delivery remain simple.
Your Smart Garment Box must be returned according to the applicable return process. The refundable deposit is handled according to the Smart Box terms and the condition/return status of the box.
Yes. Normal Personal/B2C prices should be visible publicly so you can understand the cost of the service before joining. You do not need to become a member merely to view the standard price list.
No. Corporate Dry Cleaning pricing is private. A company applies, A to Z verifies the business and service requirement, discusses volumes and needs, and then provides a private commercial offer.
A to Z may update its published prices from time to time for future orders. The current applicable price will be shown before you confirm a new order. A confirmed order is not repriced simply because the general public price list changes later. Inspection corrections and separately approved additional services are treated separately.
Employees of approved A to Z Corporate Partners receive a 15% benefit on eligible personal garment-care services. The employee still orders through Personal and pays personally. The employer does not pay for the employee's personal garments.
The employee uses the Personal journey, verifies an eligible company work email and uses the company-specific benefit code where applicable. The system checks that the employee remains active/eligible under that Corporate Partner.
The practical control is the verified Personal account, eligible work email and registered Smart Garment Box. A to Z may allow the eligible account/box to contain garments for household members or others. The benefit is therefore tied to the active eligible account/box, not to proving ownership of every individual garment.
The Corporate Partner's authorised administrator is asked to review employee eligibility every 90 days. If the employer confirms that an employee has left or is no longer eligible, A to Z removes/deactivates that work email from the Corporate Employee Benefit. The employee's Personal account remains active at normal B2C pricing.
Once your Smart Garment Box is delivered and activated, sign in to your Personal account or mobile app, prepare your garments in the box and choose Schedule Pickup.
Yes. Once your Smart Garment Box is active, you can reuse it for future pickups while your account remains active and your address is within the service area.
Yes. A to Z will provide service notifications through the mobile app and/or email depending on how you use the service. Pickup events should also be recorded in My A to Z Inbox/history.
Yes. Delivery status and confirmation should be sent to you and retained in your order history.
Update your address before scheduling the next service. A to Z may need to re-check service availability and relink your Smart Box to the new approved service address.
Every Personal customer — including an employee using the 15% Corporate Employee Benefit through Personal — should have a private My A to Z Inbox. This inbox is the permanent communication and evidence record for the order.
It is your private communication centre inside your Personal account. Important order events, inspection findings, approvals, price corrections, turnaround changes, before/after records and support communications can be kept there as a permanent history.
No. The detailed customer inbox described here is a Personal/B2C feature. Corporate uniform accounts are managed separately through the company relationship and may rely more heavily on direct account contact, telephone communication, service statements and invoicing.
After your box is collected, A to Z inspects the garments before processing. Where applicable, the inspection may record item identity, photographs, stains, tears, loose or missing buttons, zipper/lining issues, other visible damage, special care concerns and measurements that may help document garment condition.
Where the workflow calls for them, before-care inspection photographs and after-care/final inspection records can be attached to the order in My A to Z Inbox/history.
Measurements may be recorded for selected garments when useful to document condition and help resolve later questions about fit or alleged shrinkage.
A to Z can place the affected garment on hold and send you an alert explaining the condition. Where your instruction is required, you may be asked to approve or decline proceeding. Your response is stored with the order history.
Use the communication/support route linked to your order or inbox. The goal is to keep questions and answers connected to the exact garment/order wherever possible.
Your online selection is based on what you declare. During inspection, A to Z verifies what was actually received. If you selected one item category but another item arrived, the order may be corrected to the actual item and applicable published price, subject to the applicable Terms/payment setup.
A notice should appear in My A to Z Inbox and, where enabled, by app/push/email. It should show what you selected, what A to Z received, and whether there is an additional charge or a lower amount/credit.
The order should reflect the correct lower applicable amount. Depending on the payment stage, this may appear as a reduced final charge, credit or voucher/credit balance according to the implemented payment process.
The order should be updated transparently and you should receive the relevant price-adjustment notice.
If inspection finds that the item requires a specialist service, higher price or longer turnaround, A to Z should notify you through My A to Z Inbox. Where a separate additional paid treatment or material-risk decision is required, the notice should show the price/time impact and ask you to approve or decline before A to Z proceeds.
Optional additional paid treatments or services should require customer approval before they are performed/charged. This is separate from correcting the category of the item that was physically received.
The current standard service target is 48 hours, subject to the garment, service type, inspection findings and other genuine care requirements.
Yes, where applicable and where the item/service qualifies for Express.
Yes. Difficult stains, specialist materials, leather/suede, damage risk, customer-approval holds or additional quality-control needs may require more time.
A to Z should notify you as early as possible through the mobile app and My A to Z Inbox, with a clear reason and revised estimated return time.
Your inbox may show a message such as: Specialist stain treatment required — estimated return extended by 2 days. This keeps the change transparent and part of the permanent order record.
The affected garment can be placed on Customer Response Hold. You receive an alert explaining what A to Z found and what action is required. Where practical, unaffected garments may continue processing.
The current public standard is 48 hours. Any future change in the standard service time would be communicated through the website/app when and if A to Z formally changes the service.
Corporate Dry Cleaning is for businesses that want A to Z Dry Clean Limited to care for staff uniforms and workwear. The company — not the employee — is the Corporate customer and pays for the agreed uniform service.
No. Employees' personal clothing is never processed through the employer's Corporate uniform account. Personal garments are ordered and paid for by the employee through Personal.
The company completes the Corporate application form with its business and service details. A to Z verifies the contact/business, discusses requirements and garment volumes, and provides private corporate pricing.
A to Z's current target is to contact the applicant within 48 hours after the form is submitted.
No. Corporate pricing is always private and is supplied only after business verification and commercial discussion.
Eligible employees receive a 15% benefit on eligible personal garment-care services through their Personal A to Z account.
No. The employer manages eligibility only. Personal garments, photographs, invoices, home details, complaints and personal order history remain private to the employee/customer.
Every 90 days, the ERP should prompt the authorised Corporate Administrator/manager to review eligible employees. If the employer confirms that someone has left, that employee's benefit eligibility is removed/deactivated.
Hospitality is for hotels, resorts, restaurants and other selected high-volume commercial textile customers that require services for sheets, bed linen, towels, tablecloths, chair covers and similar hospitality textiles.
Hospitality is provided by A to Z Laundry Limited, which is separate from A to Z Dry Clean Limited within the wider A to Z group structure.
A to Z Dry Clean handles Personal garment care and Corporate staff uniforms/workwear, plus household items for Personal customers. A to Z Laundry handles high-volume hospitality textiles such as hotel linen, towels, tablecloths and chair covers.
The hotel should apply for two separate business relationships: A to Z Dry Clean Corporate for staff uniforms/workwear, and A to Z Laundry Hospitality for high-volume hospitality textiles.
Complete the Hospitality application form. A to Z Laundry reviews the business/service needs and contacts the applicant to discuss eligibility, volumes, collection requirements and private commercial pricing.
The current target is to contact the applicant within 48 hours of receiving the Hospitality application.
No. Hospitality commercial pricing is private and depends on the business requirements, textile mix, quantities, collection arrangements and agreed service.
Open the relevant order/garment in My A to Z and report the issue. A to Z can review the linked inspection record, photographs, measurements where available, processing history, final inspection and delivery record.
Where appropriate and professionally safe, A to Z may arrange a quality review and re-clean linked to the original order. A re-clean is a service-quality process and does not automatically mean that A to Z accepts fault.
A to Z can record the physical piece count, identify/barcode items during inspection and reconcile items again before packing/delivery. Any discrepancy should remain part of the order record.
Report the issue against the exact order as soon as possible. A to Z can review the available evidence, including intake information, before/after records, barcode/item history, packing reconciliation and delivery proof, and handle the matter under the applicable claims policy.
My A to Z should show your order amount, final verified amount, approved extras where applicable, payment status and invoice/receipt.
Yes. Where an item is corrected during inspection, the change should be visible rather than appearing as an unexplained charge.
Depending on the payment stage and implemented policy, the lower amount may be reflected before final charging or handled as a credit/refund/voucher balance.
Yes. Where the 15% benefit applies, the Personal order should show the applicable benefit/discount so the employee can see the saving.
No. The employee pays personally. The employer only pays for the agreed Corporate uniform/workwear service.
Your Personal My A to Z information is private to your account and authorised A to Z staff who need access to provide, support or review the service.
No. Corporate eligibility does not give the employer access to your personal garments, photographs, invoices, payments, address, complaints or order history.
The mobile app should be the preferred channel for service notifications, supported by My A to Z Inbox and email where appropriate.
A notification tells you what is happening now. My A to Z Inbox keeps the permanent timestamped record of important events, approvals and changes.
Inspection completed, problem found, approval required, item/price correction, specialist service, turnaround extension, pickup confirmation, delivery confirmation, invoice/receipt, complaint case and final resolution.
A to Z uses category-specific retention rules. Some records may need to be kept longer for accounting, claims, quality or legal reasons. The Privacy Notice should explain the applicable retention approach.
| Question | Short answer |
|---|---|
| New customer? | Become a Member first. |
| Smart Box deposit? | €40 refundable deposit. |
| When can I schedule pickup? | After your personalised box is delivered and activated. |
| Standard turnaround? | 48 hours, subject to inspection/service exceptions. |
| Express? | 24-hour Express where eligible. |
| Employee benefit? | 15% off eligible Personal services for verified employees of approved Corporate Partners. |
| Corporate? | Company-paid uniforms/workwear only. |
| Hospitality? | A to Z Laundry for high-volume hotel/restaurant textiles. |
| Problem found? | Check My A to Z Inbox for photos, notes and any required action. |
| User state | Primary CTA | Secondary message |
|---|---|---|
| Visitor / not a member | Become a member | View prices / How it works |
| Membership created / box not delivered | Your Smart Box is on the way | Pickup scheduling remains unavailable. |
| Box delivered / activation pending | Activate / confirm box | Link the box to the account. |
| Active Personal member | Schedule pickup | My Orders / My Inbox / My Smart Box |
| Corporate applicant | Apply for corporate service | Private pricing after verification; contact within 48 hours. |
| Hospitality applicant | Apply with A to Z Laundry | Private commercial offer; contact within 48 hours. |
Core customer promise: A to Z aims to keep the customer informed at every important stage. If we find something, need your approval, correct an item, change a price, or need more time, we communicate it and keep the important record in My A to Z Inbox.
This FAQ is customer-facing content and should be reviewed alongside the final Terms & Conditions, Privacy Notice, service policies and corporate/hospitality agreements before publication. Service policies · Terms